Delete your account
How to ask us to delete your account and the data linked to it, what is deleted and what we have to keep.
How to ask
Write to [email protected] from the email address you registered with, giving your first and last name and the account or card concerned. The button below opens a pre-addressed message. Before we act we may ask you to confirm your identity: this prevents someone else from asking for your account to be deleted.
What is deleted
The account and the personal data we are no longer required to keep: identification and contact data, your correspondence with support, and your preferences about commercial communications.
What we must keep, and for how long
Anti-money-laundering and accounting law require us to keep identification data and transaction records for the periods required by applicable law, as set out in section 8 of the Privacy Policy. During that time the data is kept solely to meet those obligations and is not used for anything else.
If the account is still active
If there is a remaining balance or operations in progress we will tell you and explain what has to be settled first. Deleting the account does not cancel transactions that have already been authorised.
How long it takes
We reply within one month of the request, as required by the GDPR. If the request is complex the deadline may be extended; we will tell you and explain why.
The button opens a pre-addressed message: add your details and send. If you prefer, write to [email protected] yourself.