If something goes wrong
Immediate block
In case of loss, theft or suspected misuse, the card can be blocked straight away from the customer area, the app or by contacting support.
Disputes
If you do not recognise a transaction you can dispute it through support. The claim is assessed under the payment network rules and the contractual terms.
AML checks
We may request documents after opening too: data refresh, large amounts, transactions outside the declared profile, regulatory obligations.
Your data
Personal data is processed under applicable law, for identification, security, compliance and fraud prevention. Access is limited to authorised staff.
Fraud checks
Transactions and profiles are monitored. A payment can be slowed down or refused when the checks call for it.
Operating limits
Transfers, payments and withdrawals carry limits that change with account type and the verification completed.
If you need a hand
Official channels
Support through the channels shown on the site and in your account area. Before we discuss the account we check who you are: that's a safeguard, not an obstacle.
Several languages
Support may be available in more than one language, depending on country and service.
Complaints
Every complaint is examined under internal procedures and, where applicable, under the rules and the regulated partners involved.