Three steps
Opening is always subject to identification, document verification, customer profile assessment and anti-money-laundering checks.
Application
You download the app and register. You need a valid European ID document or passport, and proof of address.
Verification
We check identity and documents and run the required anti-money-laundering checks.
Activation
Once your application is complete you can activate your prepaid cards. Timing depends on how complete the documents are.
The documents you need
Two documents are needed, and nothing else: • A valid European ID document or passport • Proof of address During verification we may come back to you if a document is unreadable or expired.
Opening times depend on the completeness of the documents provided and the outcome of internal checks. In many cases verification can be completed quickly, but if documentation is incomplete, additional checks are needed or clarifications are requested, the process may take longer.
No. Accounts are currently opened only to individuals resident in a European country. Every application is still assessed individually, on the documents provided and the applicable rules.
