Complaints
How to file a complaint and where to turn if the answer doesn't satisfy you.
How to file
Write to info@cps-bank.com with your name, a contact address, the account or card concerned, what happened and what you are asking for. Attach anything that helps make sense of it.
What happens next
The complaint is logged and examined under internal procedures and, where the service is provided through a regulated partner, under that partner's terms and the applicable rules. You will receive a written answer.
If the answer isn't enough
You can turn to the competent out-of-court dispute body. For payment services in the Czech Republic this is the Finanční arbitr — Legerova 1581/69, 110 00 Prague 1, finarbitr.cz. The procedure is free of charge for the customer.
When the service runs through a partner
Some services are provided through authorised partner institutions. In that case the competent body may be the one in the country where the partner is authorised: we tell you which in our answer.
Supervisory authority
TigerInvest a.s. is not a bank and is not supervised by the Czech National Bank under the Act on Banks. Supervision of payment services concerns the authorised institution that provides them.